Support Codes

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What to try: Sign in and try again.

This book or character belongs to someone else, so you can't edit, delete, or share it.

What to try: If you think this is wrong, contact us at hello@ourlittlebook.com with this code.

This action is only available to the Our Little Book team.

What to try: If you reached this by accident, head back to your library.

We couldn't find this book. It may have been deleted, or you might be signed into a different account from the one that made it.

What to try: Go back to your library and try again. Contact us with this code if it keeps happening.

This book has been finalized, so its pages, characters, and plan are now read-only.

What to try: If you need to make a change, contact us and we can reopen it for you.

This book is still being generated or hasn't finished planning.

What to try: Wait for generation to finish (you'll get an email), then try again.

This book is already on the queue or being painted by the worker right now.

What to try: Wait for it to finish. Don't queue it twice.

Something the book needs before this step is missing: a plan, an approved cast, or at least one story idea.

What to try: Go back to the previous step and finish it, then try again.

You can't download this book until it's been finalized, which locks it in and triggers the print files.

What to try: Finalize the book from its page, then try the download again.

Your book is finalized, but the print-ready PDF or cover wrap is still being put together in the background.

What to try: Wait a moment (usually under a minute) and try the download again.

We couldn't find this page or section. It may have been deleted while your tab was open.

What to try: Refresh the page and try again.

This page has no story text or character cast on it yet, so there's nothing to draw from.

What to try: Make sure the page has text and at least one character.

We couldn't load the character reference sheet for one of the people or pets on this page or book.

What to try: Go back to your characters, make sure each one has approved art, then try again.

Only a story section has a cover that can be redrawn. Front matter, the dedication, and letters don't have one.

What to try: Pick a story section instead.

We couldn't find this character. They may have been deleted, or you might be signed into a different account.

What to try: Refresh your library and try again.

This character belongs to someone else and hasn't been shared with your account.

What to try: Ask the owner to share it with you, then refresh your library.

A character needs a description (or trait picks) and a name before we can save them.

What to try: Fill in the missing field and try again.

This character is already shared with that email address, or with you.

What to try: No action needed; the share is already in place.

The email address you typed doesn't look like a complete email.

What to try: Check the spelling, make sure it includes the @ and a domain, and try again.

The image engine couldn't paint this illustration this time. It can be a transient hiccup with our AI provider.

What to try: Try the redraw again. If it keeps failing on the same page, contact us with this code and the page.

We couldn't put your book together into a downloadable file this time.

What to try: Try the download again. If it keeps failing, contact us with this code and the book's name.

Our AI provider didn't answer in time, so we couldn't finish this step.

What to try: Wait a moment and try again.

A required field on the request was missing or empty, so we can't process it.

What to try: Check the form, fill in what's missing, and try again.

We couldn't register your device for notifications this time. Everything else still works.

What to try: You can keep using Our Little Book. The app will try again the next time you open it.

Something we didn't plan for failed on our side. We log every one of these so we can fix the cause.

What to try: Try again in a moment. If it keeps happening, contact us at hello@ourlittlebook.com with this code.